Applying Business Operating Systems to Person-Centered Disease Management

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Applying systems to better manage specific diseases such as Alzheimer's

In the dynamic landscape of healthcare, the integration of technology and systematic approaches has been pivotal in enhancing patient care and optimizing outcomes. Drawing inspiration from the structured frameworks found in business operating systems, there lies a unique opportunity to revolutionize disease management across various conditions, including dementia. By implementing a comprehensive operating system tailored to the needs of both patients and caregivers, healthcare providers can offer personalized care, streamline processes, and improve overall quality of life.

Understanding the Business Operating System Model:

In the business realm, operating systems serve as the backbone of organizational efficiency, guiding processes, and facilitating growth. These systems are characterized by their structured approach to managing resources, workflows, and objectives, ultimately driving success and sustainability.

Applying Business Principles to Person-Centered Disease Management:

The principles underlying business operating systems can be effectively adapted to the complex landscape of healthcare, particularly in managing chronic diseases such as dementia. By incorporating elements such as standardized processes, data-driven decision-making, and continuous improvement, healthcare providers can optimize care delivery and enhance patient outcomes. So often, healthcare providers depend on the knowledge of each individual. This creates problems when different providers each have their own way of managing health conditions. There is no consistency and sometimes you get an effective provider and sometimes you don’t. Additionally, when that provider leaves, your program often leaves with them. A good system prevents all of these situations from happening.

Key Components of a Disease Management Operating System:

  • Education for Care Partners: A disease management operating system would include comprehensive educational resources for caregivers and family members, empowering them with the knowledge and skills needed to provide optimal care for individuals living with dementia. This may include online courses, workshops, and support groups focused on understanding the disease process, communication strategies, and coping mechanisms.
  • Individualized, Patient-Centered Assessments and Care Plans: Leveraging data analytics and assessment tools, the operating system would facilitate the development of individualized care plans tailored to the specific needs and preferences of each patient. These plans would address various aspects of care, including medication management, cognitive stimulation activities, and behavioral interventions, ensuring a holistic approach to treatment. Focusing on efficiency, the care plans should flow directly from data collected in the assessment process and allow for a fast, accurate and personalized plan of care to be created and implemented.
  • Support for Professional Staff: Healthcare professionals play a critical role in disease management, and the operating system would provide them with the necessary support and resources to deliver high-quality care. This may include training programs, clinical guidelines, and decision support tools designed to enhance clinical expertise and promote evidence-based practice.
  • Systematic Approach to Care Delivery: Standardized processes and protocols would be integrated into the operating system to ensure consistency and efficiency in care delivery. Consistent training, coaching and support, quality improvement initiatives aimed at optimizing workflows and reducing variability in practice. The ideal system would reduce dependencies on specialists and allow general practitioners and case managers to effectively support the patients.
  • Activities for Individuals Living with Dementia: Recognizing the importance of engagement and stimulation for individuals living with dementia, the operating system would include a variety of activities and interventions designed to promote cognitive function and emotional well-being. This may include reminiscence therapy, art and music programs, and sensory stimulation activities tailored to each individual’s interests and abilities.
  • Marketing Material for Healthcare Business: To effectively promote services and attract clients, the operating system would include marketing materials and strategies tailored to the healthcare business. This may include brochures, websites, social media campaigns, and community outreach initiatives aimed at raising awareness and generating interest in the services offered.


The application of business operating system principles to disease management represents a transformative approach to healthcare delivery, particularly in the context of managing chronic conditions such as dementia. By adopting structured frameworks, standardized processes, and data-driven strategies, healthcare providers can optimize care delivery, improve patient outcomes, and achieve sustainable success in an increasingly complex healthcare landscape. Through innovation, collaboration, and a commitment to continuous improvement, we can pave the way for a brighter future in dementia care and beyond.

About the Author: Gary Skole